These Terms of Use govern access to and use of the website located at rezora.io and the Rezora software platform operated by Rezora, Inc., a Delaware corporation. By accessing or using the Site or the Service, you agree to be bound by these Terms.
Acceptance of Terms
By accessing or using the Site or Service, you represent and warrant that you are at least 18 years of age and have the authority to bind yourself or the entity you represent. If you do not agree to these Terms, you may not use the Site or the Service.
Description of Service
Rezora, Inc. provides a software platform that enables users to configure and deploy automated artificial intelligence voice agents for outbound and inbound calling within the United States.
Rezora is a technology provider only. Rezora does not initiate calls independently, select call recipients, generate lead lists, determine call timing, script content, or act as a telemarketer, call center, joint caller, or agent of any user. All communications are initiated solely at the direction of the user using user supplied data.
The Service may be offered as early access or beta. Features may be modified, removed, or unavailable at any time.
Accounts
You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. You must provide accurate information and keep it current. Rezora may suspend or terminate accounts at its discretion, including for compliance risk.
Billing and Fees
Subscription and usage fees are due in advance and are non refundable except where required by law. Usage based charges may include call minutes, phone numbers, and other telephony related costs. Rezora may use third party providers including Stripe and telephony providers. Rezora is not responsible for third party outages or pricing changes.
Artificial Voice Disclosure
You acknowledge that the Service uses artificial intelligence generated or prerecorded voice technology. You are solely responsible for determining whether your use of artificial or prerecorded voice communications requires prior express written consent under applicable law.
Caller of Record and Legal Responsibility
You acknowledge and agree that you are the sole and exclusive caller of record and initiator of all calls and communications made using the Service.
You assume full responsibility for compliance with all applicable federal and state laws including but not limited to:
- The Telephone Consumer Protection Act
- The Telemarketing Sales Rule
- Federal and state Do Not Call registry laws
- State mini TCPA statutes
- State call recording and consent laws
- Consumer protection and privacy laws
You represent and warrant that:
- you have obtained all legally required prior express consent or prior express written consent for each contact
- you independently scrub and maintain compliance with all applicable Do Not Call registries
- your lead sources are lawful and compliant
- you maintain documentation sufficient to demonstrate consent and compliance
- your use of the Service complies with all applicable laws
Rezora does not verify consent, scrub lists, monitor regulatory compliance, or provide legal advice.
Prohibited Uses
You may not use the Service for unlawful, fraudulent, deceptive, harassing, abusive, political campaign, or healthcare related communications without express written approval from Rezora. Rezora may suspend or terminate accounts that create legal, regulatory, or reputational risk.
Indemnification and Defense
You agree to indemnify, defend, and hold harmless Rezora, Inc., its officers, directors, employees, contractors, affiliates, successors, and assigns from and against any and all claims, actions, investigations, regulatory proceedings, demands, damages, fines, penalties, settlements, judgments, losses, liabilities, and expenses, including reasonable attorneys fees and legal costs, arising out of or relating to:
- any communication initiated or facilitated through your use of the Service
- any alleged or actual violation of the Telephone Consumer Protection Act, Telemarketing Sales Rule, federal or state Do Not Call laws, call recording laws, or similar regulations
- your failure to obtain required consent
- your failure to scrub against Do Not Call registries
- the legality, source, or accuracy of your data
- your breach of these Terms
Your duty to defend requires you to immediately assume control of the defense of any covered claim at your expense, using counsel reasonably acceptable to Rezora.
These obligations survive termination.
Consent Recordkeeping Requirement
By using Rezora to place calls, you agree and acknowledge that you are solely responsible for collecting, maintaining, and retaining records of all prior express or prior express written consent obtained from your leads. Such records must include, at a minimum:
- The lead's full name
- Date and time consent was obtained
- The exact wording of the consent presented
- IP address, device information, or other verification details demonstrating consent
You must retain these records for a period of no less than seven (7) years and produce them upon request to demonstrate compliance with applicable federal and state laws, including the Telephone Consumer Protection Act and all Do Not Call regulations.
Failure to maintain proper consent records may result in legal liability, suspension, or termination of your access to the Service.
Disclaimer of Warranties
The Site and Service are provided on an as is and as available basis. Rezora disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, non infringement, and uninterrupted or error free operation. Rezora does not guarantee call performance, deliverability, appointment rates, or business outcomes.
Limitation of Liability
To the maximum extent permitted by law, Rezora shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, lost data, or regulatory penalties.
Rezora's total cumulative liability for all claims arising out of or relating to the Service shall not exceed the total fees paid by you to Rezora in the twelve months preceding the event giving rise to the claim.
Monitoring and Suspension
Rezora reserves the right to monitor usage patterns, complaint rates, and regulatory signals for risk management purposes. Rezora may suspend or terminate access immediately if use creates legal or reputational risk.
Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of Delaware without regard to conflict of law principles. Any dispute shall be resolved by binding arbitration in accordance with the Federal Arbitration Act. Class actions and jury trials are waived to the fullest extent permitted by law.
Entire Agreement
These Terms constitute the entire agreement between you and Rezora regarding the Service and supersede all prior agreements.
Severability
If any provision is held invalid or unenforceable, the remaining provisions remain in full force.
Assignment
You may not assign these Terms without prior written consent. Rezora may assign these Terms without restriction.
Force Majeure
Rezora shall not be liable for delays or failures caused by events beyond its reasonable control.
Survival
Sections relating to indemnification, limitation of liability, dispute resolution, and compliance obligations survive termination.